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  • Understand how 8D methodology will help to solve the problem in a structured way. This 8D methodology is predominantly used for resolving customer complaints.

ONLINE PROGRAM
8D – PROBLEM SOLVING TECHNIQUE

INR 1,200/-

Duration |  6 Hours (2hrs/day) 

ELIGIBILITY:

  • Employees engaged in shop floor handling internal complains & supplier complains

  • Employees engaged in handling customer complaints 

  • Employees from other functions

  • Min of 1 years’ experience (manufacturing, customer handling, quality & production functions)

CERTIFICATION CRITERIA:

  • Attendance – 90% Min 

  • Assignment completion – 100%

  • Post-test assessment score – 70% Min

HIGHLIGHTS

  • 8D methodology explained through real time industry problems

  • Online exercise & online continuous assessments to keep the participants engaged in the sessions

CONTENTS

  • What is 8D

  • The need of 8D

  • Who are involved in 8D

  • Common tools used in 8D & its application

  • Problem identification

  • Containment actions

  • Investigation of the problem

  • Analysis

  • Corrective actions and preventive actions in details ( occurrence & detections mechanism )

  • Standardisation of the process

  • Effectiveness of the countermeasure

  • 8D culture & its benefits

OUTCOMES

By The End Of Course The Learner Will:

  • Understand the importance of 8D

  • Understand the 8D methodology

  • Understand the activities to be carried in each step of 8D

  • Understand the various benefits of having 8D culture in the organisation.

TVS Training and Services Ltd.

tvsts@tvsts.com

96777 60076 | 044-2625 2170