Facebook Linkedin Instagram Twitter
  • Who We Are
  • What We Do
  • Programs
  • Duration: 5 Days
  • Mode: Face-to-Face

Overview

The objective of this training program is to equip participants with the necessary communication skills and strategies required to deliver exceptional customer service experiences. Through interactive sessions and practical exercises, participants will learn how to effectively communicate with customers, build rapport, resolve conflicts, and enhance overall customer satisfaction.

Highlights

  • The course is designed for all personnel/employees of any Organization in all levels having interaction within the organization and outside with clients / customers
  • The course is delivered through exercise & continuous assessments to keep the participant learning collaborative & competitive to learn more.

Eligibility

  • Diploma/BE with minimum 2 years of experience in production & Quality
  • Pre-requisites: Nil

Course Content

  • Importance of Communication in Customer Service
  • Role of Communication in Building Customer Relationships
  • Positive Language and Tone
  • Negotiation Skills
  • Telephone Etiquette
  • Writing Clear and Concise Responses
  • Energy Review
  • Understanding Non-verbal Cues in Customer Interactions
  • Techniques for Positive Body Language
  • Key Communication Channels in Customer Service
  • Active Listening Skills
  • Handling Difficult Customers with Empathy
  • Email Etiquette and Best Practices
  • Crafting Professional and Customer-Focused Emails
  • Review of Sample Emails and Feedback
  • Importance of Body Language in Customer Service

Outcomes

At The End of the Course the Learner Will
  • Improved Communication Skills: Participants will develop a deeper understanding of the importance of communication in customer service and learn how to utilize various communication channels effectively.
  • Enhanced Customer Relationships: By mastering active listening, empathy, and positive language, participants will be able to build stronger relationships with customers, fostering trust and loyalty.
  • Conflict Resolution Abilities: Participants will learn techniques for handling difficult customers with empathy and negotiating mutually beneficial solutions, leading to improved conflict resolution outcomes.
  • Professional Etiquette Mastery: Through training in email and telephone etiquette, participants will refine their communication skills to convey professionalism and clarity in written and verbal interactions.
  • Increased Confidence: By practicing clear and concise communication and receiving feedback on their responses, participants will gain confidence in their ability to address customer inquiries and concerns effectively.
  • Awareness of Non-verbal Cues: Participants will become more adept at recognizing and understanding non-verbal cues in customer interactions, allowing them to tailor their responses and improve communication effectiveness.

Certification Criteria

  • Attendance – 90% Min
  • Assignment completion – 100%
  • Post-test assessment score – 70% Min
  • Duration: 1 Day – 8 Hours
  • Mode: Face-to-Face
  • The programs will be certified by TVSTS.

Register Now

Register Now

Apply For Job

Upload supported files Doc & PDF

Online Courses Registration

Apply For Job

Upload supported files Doc & PDF.
  • Corporate Training - B2B
  • Training – Onsite & Online
  • Consultancy & Management
  • BFSI
  • Educational Outreach Program - B2E
  • Manpower Solutions
  • Contract Staffing
  • NAP
  • LEAD
  • Our Facilities
  • Career
  • Ongoing Programs