Customer management is a critical business function that focuses on building strong customer relationships, understanding customer expectations, and delivering exceptional service experiences. Effective customer management not only enhances customer satisfaction but also improves customer retention, loyalty, and business growth. This program provides participants with practical knowledge and skills to manage customer interactions professionally, handle customer concerns effectively, strengthen relationships, and create a customer-centric culture. The topics in this program will be explained through PPTs, case studies, role plays, group discussions, and practical exercises.